Houston, We May Still Have A Problem?
Posted by Natural on July 2nd, 2008So what happened? Monday, I went to Comcast, exchanged the modem and when I got home, I connected the modem and still had no internet service. My worse nightmare is to have tech support come in and the problem is a unplugged cord. Oh no, they will not walk in and plug in a dangling cord and write “idiot” on my work order and then have me sign it.
I took all the plugs out and put them back, making sure each one was secure, rebooted each time, I reinstalled my router and after several attempts, it was working. Confident it was fixed, by my own hands (there’s the problem) I canceled my appointment. Dumb! When I got home last night, my connection was gone and the red X was back, temporarily. I may have to schedule another appointment, but for now, I’m riding this connection because I need it real bad.
While my connection was out I was able to get something done I have been putting off. Yes, I’m brain damaged because of technology. It took me forever to remember the 800 number for free 411 service (800-FREE-411)?? Then I remembered how to work a phone book. I also realized that I do not need to check my email everyday, nobody cares. I deleted more stuff than I read.
I also came up with a “We Care Emergency Package” for ISPs and the clients who rely on them for service. Here are some of the perks that come with the package:
- We will be invited to sit on the board to discuss why internet users should be serviced before cable viewers. TV watchers can pop in a DVD and still live. If the internet goes out, we wither away.
- A promise to keep excellent customer notes on our usage. If the internet goes out, bloggers and internet junkies are to be immediately picked up, carried out on a gurney and transported (in this thing) to the nearest Wi-Fi center. Coffee and donuts will be provided.
- 2 sessions of professional counseling for any trauma experienced from the outage.
- An email address and cell number of a customer care person.
- Free cable and internet service for 6 months.
I think this package is marketable. Now that I have my connection back, for now, I’m going to step away from my blog and see what you guys are up to. I have way too many links in this post, sorry.
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